Privacy Policy

CJ Auto & Tow ("we," "us," or "our"), located at 241R Main St, Maynard, MA 01754, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://cjautotow.com, contact us by phone, submit a form, or communicate with us via SMS/text messaging.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services.

1.Information We Collect

We may collect the following categories of personal information:

• ▸Contact information — name, phone number, email address, and vehicle information you provide through our contact or quote request forms.
• ▸Communications — records of phone calls, emails, and SMS/text messages exchanged with us.
• ▸Usage data — IP address, browser type, pages visited, and referring URLs collected automatically when you visit our website.
• ▸Service information — details about your vehicle and the services you request.

2.SMS / Text Messaging

Consent to Receive Text Messages

By providing your mobile phone number and submitting a form on our website, calling us, or otherwise providing your number with a request for service, you expressly consent to receive text messages (SMS) from CJ Auto & Tow at the mobile number you provide. These messages may include:

• ▸Appointment confirmations and reminders
• ▸Service updates and status notifications
• ▸Towing dispatch and roadside assistance coordination
• ▸Responses to your inquiries
• ▸Promotional offers and service specials (only if you have opted in)

Message Frequency

Message frequency varies based on your interactions with us. You may receive up to 5 messages per month for appointment and service-related communications. Promotional messages are sent infrequently and only to customers who have opted in.

Message and Data Rates

Message and data rates may apply. You are responsible for any charges imposed by your mobile carrier for receiving text messages.

How to Opt Out

You may opt out of receiving text messages from us at any time by replying STOP to any text message you receive from us. After opting out, you will receive one final confirmation message. You will not receive further promotional or service text messages unless you re-enroll.

To opt back in, reply START or contact us directly.

Help

For help with text messaging, reply HELP to any message or contact us at (857) 829-0750.

No Sharing of SMS Consent

Your consent to receive SMS messages and your mobile phone number will not be shared with, sold to, or used by any third party for their own marketing purposes. SMS consent data is used solely to communicate with you about your service requests and our business.

Supported Carriers

Our SMS program is supported by most major U.S. carriers including AT&T, T-Mobile, Verizon, and others. Carrier support may vary.

3.How We Use Your Information

We use the information we collect to:

• ▸Respond to your service requests, quotes, and inquiries
• ▸Schedule and confirm appointments
• ▸Dispatch towing and roadside assistance
• ▸Send appointment reminders and service updates
• ▸Send promotional offers to customers who have opted in
• ▸Improve our website and services
• ▸Comply with applicable laws and regulations

4.How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• ▸Service providers — We may share information with trusted third-party vendors who assist us in operating our website or conducting our business (e.g., scheduling software, communication platforms), subject to confidentiality obligations.
• ▸Legal compliance — We may disclose information when required by law, court order, or governmental authority.
• ▸Business transfers — In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We do not share SMS opt-in data or consent with any third party for marketing purposes.

5.Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our site may not function properly without cookies.

6.Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, provide our services, and comply with legal obligations. When information is no longer needed, we securely delete or anonymize it.

7.Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8.Children's Privacy

Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

9.Your Rights

Depending on your location, you may have the right to:

• ▸Access the personal information we hold about you
• ▸Request correction of inaccurate information
• ▸Request deletion of your personal information
• ▸Opt out of marketing communications at any time
• ▸Withdraw consent for SMS messaging by replying STOP

To exercise any of these rights, please contact us using the information below.

10.Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

11.Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: